Process management – the right strategy for the optimal solution

When they hear process management, most users in the retail industry first think of a purely technical solution. This comes as no surprise because retailers wanting to optimize their processes have a comprehensive portfolio of solutions from which to choose: In addition to traditional applications such as ERP and CRM, SharePoint-based solutions offer decisive integrations with best-of-breed applications, for example, for collaboration, product information management, content, POS or omnichannel. 

Apart from IT, however, organization also plays a crucial role in the successful introduction of software. As long as the solution concerns the computer only, the level of efficiency of the implementation project fall short. New technologies cannot reach their full potential unless they are applied efficiently as part of the overall concept for the company’s processes and until all the staff members’ activities have been dovetailed. Hence, when introducing a successful software solution the focus always should be on the company’s operational structure. 

Change management for efficient implementation

Successful process management starts with the development of the corporate strategy. To enable staff members to be efficient and at the same time enjoy their work, key topics including increased process awareness, clear separation of competencies and responsibilities, modern collaboration mechanisms and a coordinated management and guidance system must be planned strategically and incorporated into the organization. The starting point is stringent change management that can translate the defined strategy into guidelines for action for each department and into targets for the respective processes. This facilitates the realignment of processes during the implementation project and the configuration of the software landscape so maximum benefit can be drawn from the new SharePoint tool. At the same time, staff members can internalize “the new efficiency” and fulfill their responsibilities to the greatest extent possible.  

Risk management for maximum ROI

Most companies only introduce new business systems every eight to 15 years. As a result, many decision-makers are skeptical: Will the new software work seamlessly, or must breakdowns and costs or even interruptions to operations be expected? A risk analysis conducted by implementation specialists can help identify and assess the potential weak points and challenges facing projects in advance. In this way, risks can be detected and addressed from the onset and the company’s investment in the future can be secured from the first day of the project.

Process development for visible USPs 

Introducing a new solution and adjusting the company’s strategy along the way is often the best approach to sharpening a company’s profile and mapping out its USPs. While you are at it, take a closer look at your customer relationships: Modern platforms such as xReach enable you to tailor internal and external processes individually to meet your customers’ industry-specific requirements. Moreover, innovative technical approaches or business processes developed in-house facilitate even closer contact with customers. 

A map for cutting-edge technology

The xReach reference framework is based on know-how and experience gained from hundreds of optimization projects conducted using cutting-edge solutions for strategic planning and process-oriented implementation of projects. From store management and web shop to logistics, professional services and company controlling, the xReach reference framework comprehensively maps state-of-the-art processes with industry-proven efficiency. Use these reference processes to devise the guidelines you need to optimize your company. At the same time, xReach ensures that our system portfolio supports the featured processes without requiring any additional customization. Leverage this opportunity to use cutting-edge technologies on a consolidated basis expeditiously for your company.

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